Frequently Asked Questions
Find answers to common questions about our ingredients, rituals, and policies. If you need further assistance, our concierge team is always here for you.
Ingredients & Formulation
Are your products vegan and cruelty-free?
Yes. Intentional indulgence means respecting all life. Our entire collection is 100% vegan, strictly cruelty-free, and Leaping Bunny certified. We never test on animals, nor do we work with suppliers who do.
Do you use synthetic fragrances?
No. The delicate scents of our products are derived entirely from cold-pressed essential oils and botanical extracts. We believe in the aromatherapeutic benefits of nature and avoid synthetic perfumes that can sensitize the skin.
Ritual & Usage
How should I incorporate the Lueur Serum into my routine?
Apply 3-4 drops of the Lueur Serum to clean, slightly damp skin morning and night. Gently press the serum into your face, neck, and décolletage using upward motions. Allow it to absorb fully before sealing it in with our Barrier Cream.
Is it safe to use your exfoliator with retinol?
We recommend caution when combining active ingredients. If you are using a prescribed or strong over-the-counter retinol, we suggest using our botanical exfoliator on alternate nights to prevent compromising your delicate skin barrier.
Shipping & Returns
What is your return policy?
We want you to be completely satisfied with your luxury experience. We accept returns of gently used products within 30 days of purchase for a full refund to your original payment method.
Do you offer international shipping?
Currently, we ship exclusively within North America and select European countries. We are working diligently to expand our fulfillment capabilities globally while maintaining our standards for packaging and delivery quality.
Still have questions?
Our concierge team is available to assist you with personalized recommendations.
Contact Concierge